Refund policy

The 30-day pilot is free of charge. There is nothing to refund. If you decide not to continue at the end of the pilot, simply do not subscribe — your data export remains available for 60 days.

Monthly subscriptions are non-refundable once the billing month begins. To prevent the next month's charge, cancel auto-renewal before the renewal date from your billing settings or by emailing omerhayatkhan@gmail.com. You retain access for the remainder of the paid month and a 60-day data-export window after that.

Annual subscriptions cancelled within 14 calendar days of the start of the annual term are eligible for a full refund of the amount paid for that term. The 14-day window starts on the invoice date.

After day 14, annual subscriptions are non-refundable for the remainder of the term, with the following exceptions:

• Service discontinued by us: if we terminate the Service or discontinue the tier you are on without offering an equivalent migration, we refund the unused pro-rata portion of pre-paid fees.
• Material breach by us: if we materially breach the Terms and fail to cure within 14 days of notice, you may terminate and receive a pro-rata refund of pre-paid fees for the unused remaining term.
• Mandatory consumer-protection rights: where applicable law (such as UAE consumer-protection rules for distance contracts with individual customers) gives you a non-waivable refund right, that right is honoured.

HR, Procurement, CRM, and other add-on modules follow the same rules as the subscription tier they accompany. Annual add-on fees within the first 14 days are fully refundable; thereafter pro-rata refunds apply only in the exception scenarios above.

Set-up fees, data-import fees, custom-COA mapping fees, and other one-time professional services are refundable only if the corresponding work has not yet started. Once we have begun the work, those fees are non-refundable.

1. Contact us via the contact form with topic "Sales" and include your workspace name, the invoice number, and a brief reason.
2. We acknowledge within 2 business days and respond with an eligibility decision within 5 business days.
3. Approved refunds are issued to the original payment method within 14 business days, subject to bank/processor delays.

If you disagree with our refund decision, please reply to the same thread with the facts and any documentation. We will escalate to a senior reviewer and respond within 5 additional business days. If the dispute remains unresolved, you may pursue the remedies set out in section 16 of the Terms of Service.